FAQS

FAQs

 

Shipping

How long does shipping take - Art print : 5-8 business days. (within USA)

How will my poster be shipped? Posters without frames are carefully rolled and shipped in a cardboard tube. Please be careful when unrolling the poster as finger marks will show on the matte print.

 

Tracking 

Will my package be tracked?

Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered.
Once you receive your tracking number via email, it is your responsibility to check on the shipping status and get in touch with your local mail carrier in case they fail to leave a notice.

In the event your package gets returned to us, please understand that we may have to charge you for re-shipping.

 

Damage

What if my print arrives damaged?

We'll ask for a photo of the damaged goods, and will send a replacement.
If the delay since the reception of your order has exceeded 30 days, unfortunately we will not be able to offer you a refund or exchange.

Support email: support@aspecialplace.com